Our mission, the reason we are here, we see as:
“To provide an appropriate and rewarding experience for our patients whenever they need our support”
Our core values that are shared among the partners and staff are: –
- Openness
- Fairness
- Respect
- Accountability
We are open from 8AM till 6.30PM (Monday – Friday)
Out of Core hours number has been put on our Telephone message.
111 the emergency number also has the access to our appointment book just in case of booking the emergency appointment.
All feedback is welcome. Feedback and concerns provide opportunities for learning, improvement and developing best practice. It can improve job satisfaction and motivation. All patients are welcome to give the feedback and we sincerely will look and take action for all the negative feedbacks.
How to get any help or advice – YOUR FIRST CONTACT
We operate a ‘Digital First’ system, in line with NHS policy. For all medical advice and help or for any administrative request, instead of booking an appointment, you send an E-Consult request . Simply answer a small number of questions about your condition or query in your words – or even your own own language if you want – it can translate for us and also back to you.
We respond to most medical queries on the same day if received before 5:00pm: after that we may respond the next day if non-urgent. Admin queries will be responded to according to the requirement.
If you cannot use the internet you can phone the surgery.
By giving us your information in advance, the doctor and staff can best meet your needs and prioritise urgent cases.